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1.General

1.1 These Terms of Trade (Terms) govern the supply by INFINITEK LIMITED, NZBN 9429049513264 (referred to as our, us, or we), to you (referred to as the Customer, you, or your) of services from time to time. By engaging us to provide services, you agree that the services are supplied subject to these Terms.
1.2 If there is any inconsistency between these Terms and any written proposal, these Terms shall prevail unless explicitly stated otherwise.

2. Price

2.1 Unless we have agreed in writing to a set price for the services, you agree to pay our Actual Cost of completing the services, calculated as follows:
a) The number of hours worked multiplied by the applicable hourly rates for the workers involved, based on the rates in effect on the last day of service.
b) Any disbursements (including delivery costs) incurred on your behalf.
2.2 All prices, including the Actual Cost, are exclusive of GST and other applicable taxes, which must be paid by you in New Zealand dollars.
2.3 Disbursements incurred on your behalf may include a reasonable mark-up.
2.4 If these Terms are terminated (as per Clause 12), you must immediately pay all costs incurred up to and including the termination date, including any outstanding amounts.

3. Payment

3.1 A 20% deposit is required as an advance payment before we commence services.
3.2 Payment for services, including any associated expenses or disbursements, is due within 14 days of the invoice date, unless otherwise agreed in writing (the Due Date).

4. Default

4.1 If payment is not made by the Due Date, we may charge default interest at 5% per month, calculated daily from the due date until payment is received. Additionally, you will be liable for any expenses or legal costs incurred in recovering the overdue amount, including debt collection fees.
4.2 If payment remains outstanding 7 days after the Due Date, we may suspend services and require cash payment for any ongoing services until the overdue amount is settled.
4.3 We may cease to provide services on credit at any time with written notice, but this does not relieve you of your obligation to pay amounts owed up to the termination date.

5. Performance of Services

5.1 We will:
a) Perform services with reasonable skill, care, and diligence.
b) Endeavour to meet any agreed time frames for completion.
c) Maintain communication with you to meet your reasonable requirements.
5.2 You agree to assist us in performing the services by:
a) Providing clear instructions.
b) Supplying any required information or content promptly.
c) Ensuring that services or products derived from the services meet your intended purpose and comply with relevant standards or regulations.
5.3 Time frames for service completion are approximate unless otherwise agreed in writing.
5.4 If either party becomes aware of anything that may affect the scope or timing of services, they must notify the other party in writing. Any direction from you that results in a variation will be notified by us.
5.5 Delays or additional costs caused by external contractors, third parties, or other factors outside of our control (e.g., government agencies) will be treated as variations and may affect timelines or costs.

For further details, please contact us at INFINITEK LIMITED. These Terms are binding upon engagement with our services.